Frequently Asked Questions

Supply Chain

How do you continue to drive cost reduction in your supply chain?

We minimize waste, conduct inventory audits, optimize staffing, and leverage long-term supplier relationships to ensure best pricing and streamlined operations.

How do you handle obsolescence?

We track component lifecycles, manage logistics across facilities, and secure alternative part sourcing to maintain continuous production support.

How does DSM manage the complexities of supply chain logistics in electronic manufacturing?

Through advanced inventory management systems, real-time demand forecasting, and automation technologies that reduce disruptions and improve efficiency.

What systems do you use for inventory tracking and forecasting?

We use vendor-managed inventory (VMI), automated component verification, and Juki storage towers for real-time tracking, along with Supplyframe’s data-driven insights to forecast demand and ensure supply chain efficiency.

Quality

What quality control measures ensure the reliability of manufactured electronics?

Our quality assurance team conducts audits, inspections, and material testing, supported by ISO certifications that guarantee compliance with industry standards.

How do you handle quality issues or defects?

Quality checks are integrated at every stage of production. We also collect and act on customer feedback to continuously improve outcomes.

What qualifications and experience do your staff have?

Our staff average over 25 years of industry experience, are trained to IPC workmanship standards, and are cross-trained to adapt to different customer needs.

What sets DSM apart from competitors?

Exceptional communication, transparency, and a holistic approach, covering everything from design support to full production, set us apart as a trusted partner

Automation

What advanced technologies and equipment are used in your processes?

We use robotic automation for precision, Omron mobile robots, automated JUKI towers for storage and kitting, and advanced verification tools to increase speed and reduce errors.

How can EMS help improve my product development process?

Automation reduces manual labor, improves speed and accuracy, and includes consistent quality checks—accelerating development cycles and reducing costly revisions.

Capacity

Can you scale production quickly in response to demand?

Yes. With robust automation and capacity management strategies, we can adjust production without compromising quality, even during peak demand.

How do you manage production capacity during peak times?

Through resource allocation, optimized production schedules, and forecasting tools that anticipate and prepare for peak demand.

What type of customers are best suited for DSM’s services?

Companies with medium-to-high complexity products, higher-margin focus, turnkey requirements, or in-house integration needs—particularly outside the consumer market.

How do you balance flexibility for prototypes with scalability for full production?

This highlights DSM’s ability to support customers at both the early product development stage and at volume manufacturing.

Redundancy & Global Reach

Where are your manufacturing facilities located, and do you offer global services?

Our facilities are in Calgary, AB, and Tempe, AZ. We serve global customers with reliable delivery, support, and scalability across regions.

Are both DSM facilities equipped for the same production volumes?

Yes. Both our Calgary (Canada) and Tempe (USA) facilities are fully equipped to deliver consistent quality and meet regulatory standards.

Partner with a Trusted North American Electronics Manufacturer

Ready to take the next step? Whether you’re launching a new product, scaling production, or looking for a reliable North American partner, DSM is here to help. Our team provides tailored solutions, responsive support, and the expertise to keep your projects moving forward with confidence.