The DSM Difference

Customer Centric

At DSM, our differentiating factor is you – the customer. We are 100% focused on creating and implementing solutions for you and your business. We pride ourselves on our ability to be responsive to changes in design, timeline, and process. DSM is flexible to your evolving needs and will work hard to ensure they are continuously met.

Real Time Quality Assurance System

For us, quality is non-negotiable. We strive to implement innovative systems and equipment to ensure we deliver for our customers a higher standard. We developed a system to fully integrate our AOI inspection within our production lines, giving us the ability to detect anomalies in real-time. We have immediate visibility of any kind of problem. This means every product is built to specification the first time, every time.

Continuous Improvement

We are ISO 9001:2008 and ISO 13485:2003 certified and follow a quality management system that ensures process consistency, continuous improvement, and customer satisfaction. Lean/6sigma manufacturing processes provide the foundation to reduce waste, increase efficiency, and improve quality. Our employees are trained to and follow IPC ANSI/J-STD-001 and IPC-A-610 Class 2 and Class 3 workmanship standards.

Leading Edge Technology

To meet the demands of high technology OEM’s, we need to stay current with leading edge equipment. At DSM, we utilize the ASM platform of equipment (formerly Siemens). This includes pick and place machines capable of placing 01005 devices and fine pitch uBGA packages with high volume capacity. From SPI (Solder paste inspection) to 100% AOI (Automated Optical Inspection) and Xray capabilities, we can ensure your product is built right the first time.

Quick Decision Making

One of the most common customer obstacles is bureaucracy – to have to go through countless levels to get your answer, and to never reach the person with the power to make the change. We pride ourselves on delivering a completely non-bureaucratic process and company, no matter our size. Decisions are made quickly, and feedback is taken seriously, without delay. Our customers have a meaningful stake in what we do and how we do it – we mold to fit their needs.

The Highest Standards

Supply Chain Verification

To deliver on our promises, our stringent standards have to extend to all of our vendors and suppliers in our supply chain network. How and from whom we source components is crucial to ensure that every part that makes up your product is built to the highest quality standards, is responsibly sourced, and from a reputable supplier based on your bill of materials.

You can have the peace-of-mind that your product is of a high quality from the smallest fastener to the board it comes on.

Dedicated Customer focused teams

Our customer teams are structured to maximize communication between our company and yours. We act as an extension of your team with experts in Engineering, Production, Quality Assurance, and Supply Chain Management managing the entire process from prototype to production. These individuals are completely focused on your product and are on hand for any support needed.

For you, this means quick answers and real-time solutions. For us, it means our production floor always runs smoothly.